Refund policy

**Damaged or defective items**

If your toy arrives damaged, or it has a factory defect, we will make it right.

1. Take a clear photo of the problem.
2. Send the photo to kiddoraph@gmail.com or +63 954 4920203 within 7 days of
   your purchase.
3. Tell us your order number.

If we confirm it is a factory defect, we replace the item at no cost to you.

Refunds are handled case by case. If a replacement is not possible, we will
talk with you about a refund.

Claims made more than 7 days after purchase cannot be accepted.

**Change of mind**

We do not accept returns or exchanges if you simply change your mind. Please
read the product page carefully before you order. If you are unsure whether a
toy suits your child's age, message us first. We are happy to help you choose.

**Wrong item received**

If we send you the wrong item, that is our mistake. Message us with a photo and
we will arrange the correct item at no cost to you.

**How to reach us**

Email: kiddoraph@gmail.com
Phone: +63 954 4920203